Grandad April 22nd, 2007
Herself wanted to watch a film last night.
We have the Sky Satellite setup. It’s an old one, and it’s not connected to the phonelines. So if we want to watch a film we have to ring them up. They then press a button or something, and we can watch the film. Simple? No!
I rang Sky.
“Can I help you?” Four words and I knew I was in trouble. Another foreigner..
“I would like to book ‘The Devil Wears Prada’ for half nine on channel 713, please.”
“Select ze channel and press ze select button on your control. Zat will book ze film.”
“No.” says I patiently. “We don’t have the box connected. We have to book it through you.”
There was a pause.
“Select ze channel and press ze select button on your control. Zat will book ze film.”
I knew I had a real one here!! This was going to take a long time. I opened my special box of Call Centre Prozac and took a few.
I explained as slowly as I could, in words of one syllable that I didn’t have a phone connection on the box and that they had to release the film for me and that I had done it that way dozens of times in the past.
“Ze computer is broken” says he.
“I don’t care about your computer. I just want to watch a film! Can you please unlock the film for me?”
“Select ze channel and press ze select button on your control. Zat will book ze film.”
I hung up.
A couple of hours later, I rang back. It was getting close to the screening time at this stage.
“Can I help you?”
I don’t know how many people they have in their call centre, but I had managed to get the same bloke.
“Is your computer fixed?” I asked.
“Yes. Ze computer is vorking”
“Good” says I. “I would like to book ‘The Devil Wears Prada’ for half nine on channel 713, please.”
“Select ze channel and press ze select button on your control. Zat will book ze film.”
“Listen Dickhead” says I [I knew i could swear at him - if he didn't have basic English he wouldn't understand and I would feel better] “I explained all this before. All you have to do is take my name, address, codeword and you can release the film.”
“May I have your name pliz?”
I sighed with relief. We were getting somewhere. I gave him my name.
It was a name he hadn’t come across before, so we had great difficulty getting it across, but we got there in the end.
“May I have your address pliz?”
I knew I was in trouble. I don’t live in an address like ’5 The Green, Newtown”. I live in rural Ireland where we use townland names which are derived from the old Irish names. I have a simple enough address – five words in total if you include the word ‘County’.
It took fifteen minutes. I had to spell out each word, but he kept confusing ‘m’ with ‘n’ and ‘b’ with ‘c’ and the like. I even tried the phonetic alphabet – C, Charlie, but he didn’t know what Charlie was and I even started to spell that for him. I was cracking up, despite the twenty Prozac I had taken at this stage.
Finally, I got my address through to him.
“May I have ze house number pliz?”
“I don’t have a house number. I live in the country. We use house names. I have already explained that. I have given you my house name. Jayzus!!!”
He got the last word, and must have realised he was pushing it a bit so he skipped the house number bit.
“May I have your PIN code pliz”
“WHAT?” says I. “I don’t know my PIN code. I have never been asked for my PIN code. You don’t need my PIN code. And I would like to watch this film tonight, if at all possible”
“Security” says he “Ve need your PIN for security”
“I DON’T KNOW IT” I shouted [five more Prozac] “ALL I KNOW IS THAT IT STARTS WITH ZERO.”
He read the number out to me. “Is zat it?” says he.
It suddenly dawned on me. A moment of complete frustration set in. I had to confirm my worst fears………….
“Did you have all my information on the screen all the time?” says I.
“Yes. But I have to confirm for ze security”
“Put me on to your fucking supervisor” says I. Thirty Prozac wasn’t enough at this stage.
“Ze film is booked” says he. “I am sorry if I hurt you”.
“Not half as sorry as I am that I can’t hurt you” says I and I hung up.
Ten minutes later, we switched on to watch the film.
A banner came up on the bottom of the screen – “Press Select for booking information”.
Ten more Prozac, and I reached for the phone.
A very nice Scottish lass answered.
I explained [in a hurry, as the film was about to start] what had happened and about the computer failure and all.
“There was nothing wrong with the computers” says she “Can I have your details please?”
I gave her my name, address and password. It took all of ten seconds.
“Ah yes” says she “I see who it was. He’s a bit of a dickhead”
“Strange,” says I “That’s what I called him”
“Everyone does.” she laughed, “He’s managed to debit your account but he hasn’t booked you any films”.
There was a fierce clattering of computer keys.
“You are OK now. I have cancelled the old booking and made a new one. And I’m very sorry about all that”.
I thanked her and sat back to enjoy the film, which had just started.
‘The Devil Wears Prada’ is a good film. I normally don’t like Meryl Streep as an actress but she was brilliant in this film.
I just wish her character in the film could be Dickhead’s boss.